Transactions effected on www.lacitedesnuages.be are rendered secure by the Ogone payment system (www.ogone.com). All information exchanged to process the payment is encrypted using the SSL protocol. These data cannot be detected, intercepted or used by third parties, and are not kept on our computer systems either.
Ogone is a technical service provider, and does not take care of disputes linked to the orders. These should be settled directly with la cité des nuages and/or your bank.
For further information on Ogone you can click here (www.ogone.com) or contact the company using the following e-mail address: support@ogone.com.
Methods of payment accepted
Pre-Order (deferred payment)
My order is a pre-order and I would like to pay when the article (s) will be in stock. I will be informed by mail of the arrival in stock of my order and will be asked to fulfill my order.
Bank Cards (VISA,...)
Pay using CB, VISA, Master Card, American Express, Bancontact Mister Cash,...
Check
Pay by check.
(Payment by check is only possible for invoicing in France).
Bank transfer
For international transfers, any bank fees charged by your bank you are dependent. Please make sure to make sure to ask your bank to credit our account of the sum corresponding to the total amount to be paid.
Account number: 001-4279341-68
IBAN: BE82001427934168
BIC: GEBABEBB
Payment In our showroom (Waterloo BE)
I pick up my order at the showroom of Waterloo (Drève de l'infante, 91 - 1410 Waterloo - Belgium, complete address remembered on the next page on your order) and I will pay it on the spot.
Payment check in 2 times without fees
(available only from 100 €, for a billing in France only).
Divide by 2 the total amount of your order. Write 2 different checks with this sum to the order of La cité des nuages sprl and send it to us at the following address:
La cité des nuages sprl
drève de l'infante, 91
1410 Waterloo
Belgium
Upon receipt, our accounting validate your payment in 2 times in the following manner:
The first check will be cashed when your order is sent (If your order is a pre-order when this order is in stock).
The second check will be cashed early next month.
FLEXPAY ITEM CANCELLATION FEES
Due to the increased administrative costs of the Flex Pay option, La Cité des Nuages will charge Flex Pay customers a cancellation fee when a flex pay order is canceled by the customer.
The fee will be EUR20.00 for cancellations occurring 48 hours after order placement up until the first payment date, EUR40.00 for cancellations occurring after the first payment and before the second payment date, and EUR60.00 for cancellations occurring after the second payment and before the third payment date. (The fees are based on a average three payment plan of EUR199 or more, but fees may increase with number of payments.) If the item’s cost is less then EUR199, the cancellation fees will be reduced in proportion to the selling price of the product.
If an item requires a non-refundable deposit combined with a payment plan, then this non-refundable deposit will take the place of the cancellation fee schedule listed above.
Payment check in 3 times without fees
(available only from 200 €, for a billing in France only).
Divide by 3 the total amount of your order. Write 3 different checks with this sum to the order of La cité des nuages sprl and send it to us at the following address:
La cité des nuages sprl
drève de l'infante, 91
1410 Waterloo
Belgium
Upon receipt, our accounting validate your payment in 3 times in the following manner:
The first check will be cashed when your order is sent (If your order is a pre-order when this order is in stock).
The two other checks every beginning of the month.
FLEXPAY ITEM CANCELLATION FEES
Due to the increased administrative costs of the Flex Pay option, La Cité des Nuages will charge Flex Pay customers a cancellation fee when a flex pay order is canceled by the customer.
The fee will be EUR20.00 for cancellations occurring 48 hours after order placement up until the first payment date, EUR40.00 for cancellations occurring after the first payment and before the second payment date, and EUR60.00 for cancellations occurring after the second payment and before the third payment date. (The fees are based on a average three payment plan of EUR199 or more, but fees may increase with number of payments.) If the item’s cost is less then EUR199, the cancellation fees will be reduced in proportion to the selling price of the product.
If an item requires a non-refundable deposit combined with a payment plan, then this non-refundable deposit will take the place of the cancellation fee schedule listed above.
Payment check in 4 times without fees
(available only from 300 €, for a billing in France only).
Divide by 4 the total amount of your order. Write 4 different checks with this sum to the order of La cité des nuages sprl and send it to us at the following address:
La cité des nuages sprl
drève de l'infante, 91
1410 Waterloo
Belgium
Upon receipt, our accounting validate your payment in 4 times in the following manner:
The first check will be cashed when your order is sent (If your order is a pre-order when this order is in stock).
The three other checks every beginning of the month.
FLEXPAY ITEM CANCELLATION FEES
Due to the increased administrative costs of the Flex Pay option, La Cité des Nuages will charge Flex Pay customers a cancellation fee when a flex pay order is canceled by the customer.
The fee will be EUR20.00 for cancellations occurring 48 hours after order placement up until the first payment date, EUR40.00 for cancellations occurring after the first payment and before the second payment date, and EUR60.00 for cancellations occurring after the second payment and before the third payment date. (The fees are based on a average three payment plan of EUR199 or more, but fees may increase with number of payments.) If the item’s cost is less then EUR199, the cancellation fees will be reduced in proportion to the selling price of the product.
If an item requires a non-refundable deposit combined with a payment plan, then this non-refundable deposit will take the place of the cancellation fee schedule listed above.
