An item proposed for pre-order is an item that is not immediately available.
By making a pre-order, you are guaranteed to get the item pre-ordered at a price less or equal to the price of that item when it will be in stock.
You do not pay a pre-order when you make your order, only once your order is in stock. When your pre-order arrives in stock, you will be notified by email and ask to settle this pre-order by all the payment methods we offer on our web site. You have a period of 7 days to make your payment after this period the pre-order will be canceled (see cancellations abuse pre-orders
You can combine your pre-orders in one order, if the estimated time of availability does not exceed 60 days between the different pre-orders in your order (each pre-order have to be paid when they arrive in stock in a delay of 7 days).
To justify the cost of dispatch, this is possible to combine your pre-order arrived in stock with
items in stock.
If you want to anticipate the sending of an order when it is not complete, tell us using this form
. Each shipment is billed with a shipping costs.
The arrival dates in stock of a pre-order are present as an indication and provided by the manufacturer/ditributor, we are not responsible for any delays on the dates announced. Upon further information received about the date of arrival in stock of an item, we update the description of the item in question, so you just have to go on your article to find out the estimated date Arrival in stock.
If at a very exceptional basis, a pre-order could not be honored by "la cité des nuages sprl" due to a defective received product from the supplier, the supplier has not sent all the quantities ordered, the product has been canceled by the manufacturer, ...in no case la cité des nuages could not be held for person in charge.
If you want to cancel a pre-order. Please fill out this form