All the informations you need regarding the pre-orders.
A product with the pre-order picture is still in pre-order even if the supposed date of arrival in stock is no longer updated.
A pre-order item is not yet in stock, it is not immediately available !
When you pre-order, you make a reservation on an item usually made in limited quantities to ensure you get this item to its release on the market. You are guaranteed to get the item pre-ordered at a lower or equal price of the item when it will be in stock.
You do not pay a pre-order in advance. When your pre-order arrives in stock, you will automatically receive an email inviting you to settle your pre-order by all payment methods we offer on our site. You have a period of 10 days to make your payment after this time allowed the pre-order will be automatically canceled. A reminder is sent a few days prior to cancellation.
For pre-orders over 150.00EUR a 10% deposit is always charged to confirm your order, you will receive an email within 24 hours that follow your pre-order with the procedure to make the payment of this deposit. The deposit is automatically deducted from your total when you receive the balance to pay for your pre-order in stock, the deposit paid is also show in your account in the comments of the order concerned.
If you need to cancel a pre-order with deposit, the deposit paid will be permanently lost and without exception.
You can combine pre-orders in a same order if you want, but it will be treated individually for each pre-order when stock arrives.
What method of payment choose to finalize your pre-order ?
When you are at the page choosing your payment method, select the method of payment "PRECO" (deferred payment) intended only for the pre-orders. Your pre-order will be validated without any payment will be requested prior to its arrival in stock. In the event that a deposit is required also select this method of payment, you will receive an email with the procedures to make the payment of your deposit within 24h of your order.
Combine item in stock with a pre-order:
You can not combine item in stock with a pre-order, as the time can be very long before we receive a pre-order, we can not store your item in stock during this period. In case despite this warning you would combine a pre-order with an in stock item, the item in stock will be sent directly without waiting the pre-order, and a new shipping fees will be charged when the pre-order will be in stock.
Combine a pre-order arrived in stock with item in stock:
When you receive the confirmation email that your pre-order is in stock, you will be able to add other item in stock or on-order in your cart to combine the all in the same sending. Do not not add new pre-order in the completion of this order, they will be canceled. Thank you to order the new pre-orders in a new order session.
You may have other pre-orders who will arrive in stock within that 10 days. If this is the case we suggest that you do not complete your order now and take advantage of this period of 10 days. If you receive an email similar for a new pre-order who is arrived in stock:
- How do I combine these two pre-orders arrived in stock?
Simply click on the links you have received on the emails sent to complete your order. The pre-orders arrived in stock will be combine in the same basket.
The estimated availability of a pre-order:
The arrival dates show on the pre-orders are indicated as an information and provided by the manufacturer/distributor, we are not responsible for any delays on the dates announced. Upon further information received about the date of arrival in stock of an item, we update the description of the pre-order, so you just have to take a look on your item to find out the new estimated date of arrival in stock. For SPAM reasons we do not send mail when a date is changed.
If at a very exceptional basis, a pre-order could not be honored by "la cité des nuages sprl" due to a defective received product from the supplier, the supplier has not sent all the quantities ordered, the product has been canceled by the manufacturer, ...in no case la cité des nuages could not be held for person in charge.
If a deposit was paid for a pre-order which could not be met, the deposit will of course fully repaid by our customer services.
If you want to cancel a pre-order :
You must complete this form to send us your cancellation. Our services will register and take care of your cancelation within 48 to 72 hours.
For a pre-order with deposit, the deposit paid will be permanently lost and without exception in the event of a cancellation on your part.