Delivery Information/ Covid-19 info/ Takeaway at our store
 
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Your order (parcel not received, problem with the product, tracking not received, ...)


If you have a problem with your order sent, please fill out this form to get in touch with our services, you will receive an answer very soon after processing the request.

ATTENTION in the event of a complaint about the condition or the missing of a product, you must keep the package in the condition received for insurance purposes. Please send us a photo of the delivered package so that we can see its condition.

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Your order number*
The order number is listed in your customer account
 
your Sujet
 
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Describe the problem
 
Photo (damaged product / package)
 
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You have the right to access, modify, correct and delete your personal data (Art. 34, Loi "Informatique et Libertés", 01.06.1978 - Computing and Freedom law). To exercise this right, contact us.
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