Delivery Information/ Covid-19 info/ Takeaway at our store
 
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Delivery info


On this page you will find updated information on the delivery methods we are offered, delivery times, costs of the delivery, but also the news of the various carriers during this pandemic period.

We continue to do our best to dispatch your orders as quickly as possible, while creating the best working conditions to guarantee the health and safety of our employees. To date, we send your orders in stock within approximately 3 working days (excluding weekends and holidays) after receipt of your order. The current health situation in Europe is causing semi-lockdown, often even total lockdown with the closure of non-essential stores. The pressure on shippers combined with the end of the year season conducive to an increase in the volume of shipments is therefore very significant and lengthens delivery times. We therefore strongly recommend that you anticipate your end-of-year purchases.
 

- The news of the various carriers during this pandemic period.
- We take care of the shipment of your collectibles.
- Overview of shipping costs.
- Information about the carrier you have chosen.
- Guarantee / Return / Withdrawal.
- Product arrived damaged or missing.
- Non complying product.
- All shipments are insured.

- Pickup of your order at our store in Waterloo during the new lockdown.

News from the various carriers during this pandemic period:

BPOST sending to Belgium.

DPD sending to Belgium.

Chronopost sent to France.

Colissimo sent to France.

BPOST Europe and worldwide.

DPD for Europe.

We take care of the shipment of your collectibles:

With almost 20 years of experience selling online, we are fully aware of the importance of receiving a collectible with the most beautiful box possible. To ensure this, we do not skimp on the protections:

1. Our storekeepers select your boxes and as far as possible the boxes with creases are discarded. Also if you absolutely want a box in perfect shape, please indicate it in the comments of your order, our colleague who will take care of your order will then be particularly attentive to the selection of your box.

2. We individually pack some products in bubble wrap. For example it is systematic the case for the Myths Cloths.

3. We do not send your collectibles in their original packing box with 1cm of breathing space, this would be the assurance of receiving them with horny corners. We consolidate your purchases in a larger box. These boxes are recyclable and resistant for transport. They have one to two grooves in thickness. Since the shipping cost is a flat rate, you don't have to worry about your shipment increasing in volume, we pay the cost. Obviously some non-standard products, such as very large statues, are only sent with their original shipping box since it is not possible to pack them in a larger box.

4. The void is filled with 100% degradable ecological wedging particles, called “chips”. In general, the chips used are non-recyclable and therefore have a considerable negative ecological impact. To avoid this we pay more for chips made from corn starch, these particles degrade naturally in the presence of air or water, without toxic fumes and are compostable.

Information about the carrier you have chosen:

DPD
Track and receive your package sent with DPD.

BPOST
Track and receive your package sent with BPOST.
NL link.

Chronopost
Track and receive your package sent with Chronopost.

Colissimo
Track and receive your package sent with Colissimo.

Overview of shipping costs:

you can carry out a test order in order to get the amount of the shipping cost, for Europe the shipping cost is a flat rate;

Belgium:
BPOST: € 4.90 flat rate
DPD: € 5.90 flat rate

Metropolitan France (excluding Corsica Islands, ..) and Monaco:
Chronopost: € 7.90 flat rate

Metropolitan France includes the European islands, therefore Corsica:
Colissimo: € 7.90
For Corsica all shipments are sent with Colissimo. Above 3kilos the price varies, carry out a test order to find out the final price.

Germany:
7,90€ with DPD
Flat Rate ! If you buy several items shipping costs are still the same. You can always check you shipping costs with a test order. We also offer postal delivery service.

Netherlands/Luxembourg:
7,90€ with DPD
Flat Rate ! If you buy several items shipping costs are still the same. You can always check you shipping costs with a test order. We also offer postal delivery service.

Austria:
14,00€ with DPD
Flat Rate ! If you buy several items shipping costs are still the same. You can always check you shipping costs with a test order. We also offer postal delivery service.

UK:
9,90€ with DPD (not the islands)
Flat Rate ! If you buy several items shipping costs are still the same. You can always check you shipping costs with a test order. We also offer postal delivery service.

Italy:
15,00€ with DPD (not the islands)
Flat Rate ! If you buy several items shipping costs are still the same. You can always check you shipping costs with a test order. We also offer postal delivery service.

Spain:
20,00€ with DPD (not the islands)
Flat Rate ! If you buy several items shipping costs are still the same. You can always check you shipping costs with a test order. We also offer postal delivery service.

USA:
shipping cost starts at 12,00€, just make a test order with your account and you will see the shipping costs. In the USA we are working with Landmark. Time Delivery is approx. 6 working days. Your package is of course automatically and fully insured without additional cost. Track your package.

Other countries, just make a test order with your account and you will see the shipping costs and the methods available. or contact us.

Guarantee / Return / Withdrawal:

Satisfaction guaranteed
 
As a consumer, you have 14 days after receipt of your order to notify us of a product that does not suit you. You don't have to give us a reason. You then have 14 days, from the time you informed us, to return the product (s) that do not suit you by completing the return form that you will find on this page.

Return costs are the responsibility of the customer.
 
Please attach the return form you completed in the package with the returned item and send us your package to the following address:

La cité des nuages sprl (retour)
Drève de l'infante, 29A2
1410 Waterloo
Belgique

Product arrived damaged or missing:

If a product has unfortunately arrived damaged, if an item is missing in your package, if you have received a wrong item, you have 14 days to send an email to our Customer Service using this form.

Non complying product:

If the product received does not match with your order, please contact our Customer Service within 14 days after the delivery using the contact form.
 
Any return made with cash on delivery will be refused.

All shipments are fully insured.

Pickup of your order at our store in Waterloo during the new lockdown.

See all informations on this page.

 
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