Any European buyer (UE) has a withdrawal period of 14 calendar days from the day after the day of delivery of his purchase.
The existence of a consumer right to withdrawal is subject to the conditions of Articles 46 and 47 of the Law of April 6, 2010 on market practices and consumer protection. Any exercise of the right of withdrawal must be reported in advance to the company SPRL La Cité des Nuages.
No justification will be requested.
To send us your withdrawal:
- Log in to your account and contact us using the form in the order concerned.
- Our contact form (topic: Right of withdrawal)
- Or by post to:
La cite des nuages SPRL
(Right to withdrawal)
Drève de l'Infante, 29A2
The customer thus has a retraction period of 14 calendar days to return one or all of the items ordered to us. The shipping costs of the return package are the responsibility of the buyer except in the case of a non-conforming product or an error in the references delivered. In this case, our customer service will send you a prepaid label.
Effects of cancellation
If you cancel your order, we will refund your full payment, plus normal postage. If you have opted for express shipping, this delivery method will not be refunded.
It is possible that we deduct from the refund compensation for depreciation corresponding to the loss in value of any good if this is the result of handling carried out by you without it being necessary. Most of the products offered on our site are collector's items, damaging its box, unsealing it, opening a blister pack, ... resulting in a loss of value for this collector's item.
The refund will be made as soon as possible after receipt and verification of the returned order.
The refund will be made to your payment card, PayPal account or by bank transfer. You will not be charged for a refund. The shipping costs for returning the goods are your responsibility.
A deposit was related to your order which was therefore originally a preorder.
In accordance with the legal principle of the deposit and our conditions accepted when you made your preorder, this deposit is not refundable. For more information, here is our dedicated page.