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14-day right of withdrawal

Every European buyer (EU) has a 14-day withdrawal period from the day after the delivery of their purchase.

Any exercise of the right of withdrawal must be previously reported to the company SRL La Cité des Nuages.

If you make use of your right of withdrawal, you must return the received goods as soon as possible and no later than 14 days after having informed us of your decision to renounce the purchase.

No justification will be requested.

To send us your cancellation, several methods are available to you:

- Log in to your account and contact us through the form found in the relevant order.
- Our contact form (subject: Right of Withdrawal)
- By sending us this completed form by email or by mail to the address:

La cite des nuages SPRL
(Right to withdrawal)
Drève de l'Infante, 27A
1410 Waterloo

You will bear the cost of returning the goods.

Effects of Cancellation

If you cancel your order, we will refund you the total amount of your payment, including standard shipping costs. If you have opted for express shipping, this delivery method will not be refunded.

The refund will be made upon receipt of your return. This refund will be made to your payment card, PayPal account, or by bank transfer to your account. No fee will be charged for the refund.