Our webstore uses cookies to offer a better user experience and we recommend you to accept their use to fully enjoy your navigation.

chevron_right Close

Frequently asked questions - FAQ

Preorders

You have not found the answer to your question about a preorder in this help?

A preorder is no longer available for order

How to cancel a preorder?

The deposits

Your preorder is canceled

Confirmed delivery date

The estimated date of availability of a preorder

Combine preorders that are not yet in stock in the same shopping session

Combine a preorder that has arrived in stock with items in stock and or other preorders that have also arrived in stock

Your pre-order without deposit (free reservation) has arrived in stock

Your pre-order with deposit has arrived in stock

When should I pay for my pre-order?

We secure your prices

Introduction

Delivery

Didn't receive a confirmed shipped order?

How much does a shipment cost to Belgium?

How much does a shipment cost to France métropolitaine?

How much does a shipment cost to Germany?

How much does a shipment cost to Luxembourg, The Netherlands?

How much does a shipment cost to Spain?

How much does a shipment cost to Italy?

How much does a shipment cost to Austria?

How much does a shipment cost to Switzerland?

How much does a shipment cost to Greek?

How much does a shipment cost to Portugal?

How much does a shipment cost to Sweden, Slovenia, Slovakia, Czech Republic, Poland, Lithuania, Latvia, Hungary, Estonia?

How much does a shipment cost to Bosnia-Herzegovina, Bulgaria, Croatia, Finland, Portugal, Romania?

How much does a shipment cost to the United Kingdom?

How much does a shipment cost to the USA (United States of America)?

How much does a shipment cost to Canada?

How much does a shipment cost to Norway?

How much does a shipment cost to Turkey?

How much does a shipment cost to Russia?

How much does a shipment cost to Japan?

How much does a shipment cost to China?

How much does a shipment cost to Thailand?

How much does a shipment cost to Taiwan?

How much does a shipment cost to Colombia, Peru, Saudi Arabia, United Arab Emirates, French Guiana, Israel, Kuwait, Morocco, Qatar?

How much does a shipment cost to Australia?

After-sales service

An item is missing from my delivered order

Request a refund on return shipping with PayPal

Are the return costs refunded for a return?

I received a damaged item

I did not receive the correct item

Right to cancellation - withdrawal

Products on order

What is a product offered “on order”?

Stores

Store information

Collect an order made on our online shop

Virtual tour of our store