Our webstore uses cookies to offer a better user experience and we recommend you to accept their use to fully enjoy your navigation.

chevron_right Close

Frequently asked questions - FAQ

Delivery

Didn't receive a confirmed shipped order?

What is the delivery time?

How much does a shipment cost to Belgium?

How much does a shipment cost to France métropolitaine?

How much does a shipment cost to Germany?

How much does a shipment cost to Luxembourg, The Netherlands?

How much does a shipment cost to Spain?

How much does a shipment cost to Italy?

How much does a shipment cost to Austria?

How much does a shipment cost to Switzerland?

How much does a shipment cost to Greek?

How much does a shipment cost to Portugal?

How much does a shipment cost to Japan?

How much does a shipment cost to Bosnia-Herzegovina, Bulgaria, Croatia, Finland, Portugal, Romania?

How much does a shipment cost to Sweden, Slovenia, Slovakia, Czech Republic, Poland, Lithuania, Latvia, Hungary, Estonia?

How much does a shipment cost to the United Kingdom?

How much does a shipment cost to the USA (United States of America)?

How much does a shipment cost to Norway?

How much does a shipment cost to Colombia, Peru, Saudi Arabia, United Arab Emirates, French Guiana, Israel, Kuwait, Morocco, Qatar?

How much does a shipment cost to Australia?

How much does a shipment cost to Canada?

How much does a shipment cost to Turkey?

How much does a shipment cost to Russia?

How much does a shipment cost to China?

How much does a shipment cost to Thailand?

How much does a shipment cost to Taiwan?

Preorders

Introduction

When should I pay for my pre-order?

We secure your prices

Your pre-order with deposit has arrived in stock

Your pre-order without deposit (free reservation) has arrived in stock

Do you need more time to make your payment?

Combine a preorder that has arrived in stock with items in stock and or other preorders that have also arrived in stock

Combine preorders that are not yet in stock in the same shopping session

The estimated date of availability of a preorder

Your preorder is canceled

The deposits

Confirmed delivery date

How to cancel a preorder?

A preorder is no longer available for order

You have not found the answer to your question about a preorder in this help?

Member card LCdN

Enjoy an immediate 10% discount all year round!

How much does the membership card cost?

How can I order the LCdN card?

When will my LCdN card be activated?

Can I extend the duration of my LCdN card?

Will the member price apply to my orders or pre-orders placed before its purchase?

What happens when my card is deactivated?

When the card is deactivated, will I keep the member price on my pre-orders pending delivery?

Is my card valid in your physical store?

You have not found the answer to your question about a preorder in this help?

Customs or import charges

Customs or import fees?

After-sales service

An item is missing from my delivered order

Request a refund on return shipping with PayPal

Are the return costs refunded for a return?

I received a damaged item

I did not receive the correct item

Right to cancellation - withdrawal

My account

How do I register ?

How do I change my account details ?

I have forgotten my password. What should I do ?

How do I subscribe to your newsletter ?

How do I unsubscribe from your newsletter ?

Are my personal details safe if I create an account?

Products on order

What is a product offered “on order”?

Stores

Collect an order made on our online shop

Store information

Virtual tour of our store