Our webstore uses cookies to offer a better user experience and we recommend you to accept their use to fully enjoy your navigation.

chevron_right Close

Frequently asked questions - FAQ


You have not found the answer to your question about a preorder in this help?

A preorder is no longer available for order

How to cancel a preorder?

The deposits

Your preorder is canceled

Confirmed delivery date

The estimated date of availability of a preorder

Combine preorders that are not yet in stock in the same shopping session

Combine a preorder that has arrived in stock with items in stock and or other preorders that have also arrived in stock

Your pre-order without deposit (free reservation) has arrived in stock

Your pre-order with deposit has arrived in stock

When should I pay for my pre-order?

We secure your prices



Store information

Collect an order made on our online shop

Virtual tour of our store


How much does a shipment cost to Belgium?

Non complying product

Product arrived damaged or missing

Guarantee / Return / Withdrawal