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Frequently asked questions - FAQ

Contact us

How can I get in touch with our customer service ?


Order tracking

Problem with my delivery address (Your address is incomplete, please update it.), what should I do?

Didn't receive a confirmed shipped order?

What is the delivery time?

Shipping Rates (Worldwide)



When should I pay for my preorder?

We secure your prices

Your preorder with deposit has arrived in stock

Do you need more time to make your payment?

Combine a preorder that has arrived in stock with items in stock and or other preorders that have also arrived in stock

Combine preorders that are not yet in stock in the same shopping session

The estimated date of availability of a preorder

Your preorder is canceled

The deposits

Confirmed delivery date

How to cancel a preorder?

A preorder is no longer available for order

You have not found the answer to your question about a preorder in this help?

Member card LCdN

Enjoy an immediate 10% discount all year round!

How much does the membership card cost?

How can I order the LCdN card?

When will my LCdN card be activated?

Can I extend the duration of my LCdN card?

Will the member price apply to my orders or preorders placed before its purchase?

What happens when my card is deactivated?

When the card is deactivated, will I keep the member price on my preorders pending delivery?

Is my card valid in your physical store?

You have not found the answer to your question about a preorder in this help?

Customs or import charges

Customs or import fees?

After-sales service

An item is missing from my delivered order

Are the return costs refunded for a return?

I received a damaged item

I did not receive the correct item

Right to cancellation - withdrawal

Payment and discounts

My cart totals over €2000. How can I make a payment in installments using Alma or PayPal?

Payment methods available

How to use a coupon code ?

Price including VAT and without VAT

Are you having a problem with your payment?

My account

How do I register ?

How do I change my account details ?

I have forgotten my password. What should I do ?

How do I subscribe to your newsletter ?

How do I unsubscribe from your newsletter ?

Are my personal details safe if I create an account?

Gift voucher/ cards

Offer a gift card

Products on order

What is a product offered “on order”?


What products are available in our brick store?

Collect an order made on our online shop

Store information

Virtual tour of our store