When you place a pre-order, you have the option of paying a deposit or the full amount.

For pre-orders with a deposit (see also Deposit section), you pay a deposit generally equivalent to 10% of the amount. The amount of the deposit paid and the outstanding balance are visible in the "My preorders" section of your account.

If you choose to pay the full amount of your pre-order before it is available in stock, you will be billed for shipping costs once the pre-order has arrived in stock, at which point you will be able to define your delivery choice and/or add other in-stock items to your order. It is not possible to pay the shipping costs in advance, as the delay before receiving a pre-order can be very long. This system allows us to ensure that the delivery address will always be valid, and is also an additional protection for you.

You receive an email informing you that a new preorder has arrived in stock and that it is available in your "my preorders in stock" section. Our emails are secure, so we avoid the problem that our sent emails are considered as spam.

To complete the purchase of your preorder that has arrived in stock, use the add to cart button to the right of your preorder title in your "my preorders in stock" section.

If you have already paid for your entire preorder, only the shipping costs will be requested.

You have 12 days to make your payment. After 10 days a final 48-hour reminder will be sent to you, if your payment is still missing your preorder will be automatically canceled and the legal deposit will be lost. (see also the Deposit section)

We reserve your preorder for you during the entire 12-day period.

You have 12 days to make your payment. After 10 days a final 48-hour reminder will be sent to you, if your payment is still missing your preorder will be automatically canceled and the legal deposit will be lost. (see also the Deposit section)

We reserve your preorder for you during the entire 12-day period.

If you need more time to make your payment, you can request it from our support before the automatic cancellation date indicated in your account. Our support may exceptionally grant you an additional period which will extend the cancellation date. These requests will remain exceptional, understand that generally these products are on our side paid to the manufacturers since several weeks or even months.

Preorder Cancellation: Important Information

Although it is exceptional, there may be occasions when a preorder is canceled. The main reasons include:

- Receiving a defective preorder: If the item we receive is defective and no replacement is available from the distributor or manufacturer, we are forced to cancel the preorder.

- Partial delivery by the distributor or manufacturer: If we do not receive the full quantities confirmed by the distributor or manufacturer and the received stock is not sufficient to fulfill all the preorders, we first reduce the quantities to one piece per customer account. If that is still not sufficient, items are allocated based on the chronological order of received orders.

- Cancellation of production by the manufacturer: If the manufacturer ultimately decides to cancel the production of the preordered item.

Should the cancellation be confirmed, you will receive an email from us to inform you.

Responsibility of La Cité des Nuages:

La Cité des Nuages cannot be held responsible for the cancellations described above.

Refund:

- For deposits: If a deposit was required to validate the preorder, it will, of course, be fully refunded in case of cancellation.

- For advance payments: If you have already made the full payment for the preorder, you will be fully refunded the amount paid.

We understand the inconvenience these situations may cause and appreciate your understanding.

The products we offer are generally collectibles made in very limited quantities. This limitation, which is characterized for some products by a unique numbering, is determined by the request submitted during the period of preorders to manufacturers and / or distributors. In order to guarantee the validity of your commitment, a deposit is requested. It involves a firm commitment from both parties. Consequently, the obligation to buy for the consumer and the obligation to supply the goods for the vendor. There is no possibility of cancelation and the consumer may be ordered to pay damages if he cancels. The vendor himself cannot change his mind, even by refunded the deposit to the consumer.

If you do not agree with this firm commitment, please do not preorder. If the entire production for a product is not preordered before it becomes available on the market, you will be able to purchase it in stock.

A deposit generally of 10% of the sale price is required in order to validate your preorder. The amount of the deposit paid and the balance due are shown in your account in the “my preorders” section.

The amount of the deposit requested, as well as the balance due, are clearly indicated on the product sheet concerned.

This deposit paid will of course be deducted from your total when you receive the balance to be paid for your preorder arrived in stock.

If you should decide to cancel a preorder with a deposit, this cancellation means the loss of this deposit.

Your preorders are, on our side, validated with distributors, and or manufacturers, for which generally a larger deposit is invoiced to us. In order to maintain our good commercial relations it is generally not possible for us to cancel the order with them. This deposit covers, among other things, administration fees, commissions on payments received, storage costs, etc.

It happens that certain preorders take very significant delays in production resulting in a release much later than initially planned, in this case and if you request it, we can grant the refund of your deposit. The product must not be in stock or arriving. The delay must be at least more than 2 quarters out of the quarter communicated to you at the time of your order.

Example:

The estimated date indicated when you make your preorder is estimated for the 1st quarter xxxx, if in the 3rd quarter of the year in question the product is still not in confirmed arrival or in stock and therefore is still in preorder, you can request a refund of your deposit from our support. Attention your cancellation implies the loss of the rights and conditions that you had on the preorder, it will not be possible then if change of mind to restore the preorders to the previous conditions. You will still be able to place an order for the product in question if it is still available but under the new conditions displayed (price). Thank you for approaching our customer service.

To cancel a preorder that you have placed, log into your “my preorders”. Click on the cross (cancel the preorder) present next to your preorder, a confirmation will be requested. This operation is irreversible, in the case where a deposit is related to this preorder this deposit is lost (see also section The deposits).

With the LCdN membership card you directly obtain a permanent reduction of 10% for one year (365 days) on all products in stock and in preorder from our catalog.

-Immediate activation! Add the card to your basket, you're already enjoying its benefits!
-The reduction cannot be combined with other discounts, rebates, promotions, is not applied to shipping costs, is not applied to products offered for deposit.
-The LCdN membership card is personal to you, you enjoy its advantages for a full year, it is virtual, it is therefore not sent to your physical address, it offers other privileges to its members such as access to offers / promotions / exclusives.

Do the math, if you order for more than 300 € over a year, your card is already amortized.

The LCdN membership card is personal to you, you benefit from its advantages as soon as it is purchased for one year.

It has no effect on your orders in progress or placed before purchase. It is valid for a period of 365 days, at the end of these 365 days it will be deactivated from your account. you will then be able to renew the purchase for a new year if you wish. There is no tacit renewal or any direct debit. You will receive an email before it expires to inform you of its next deactivation. The LCdN membership card is not refundable. The benefits of the LCdN membership card may change over time depending on market conditions and the company's commercial policy.

You can purchase the LCdN card right here.