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About us

La Cité des Nuages and its website (www.lacitedesnuages.com) have been around since the summer of 2004, a pledge of great reliability and confidence in the highly volatile online commerce sector. Our site is one of the first to have offered the sale of goodies, collectibles under license on the web. We are today one of the leaders in Europe. Our team is made up of around ten employees, we have chosen to grow in order to ensure the best possible service.

In December 2019, we opened in the center of Waterloo (Belgium), our first brick store on two floors and more than 250m2. We make a dream come true of being able to display and show our favorite goodies and collectibles.

We work with a hundred brands, studios or publishers, which you can consult on our site.

We import most of our products directly from the manufacturer or from official distributors in Europe, USA or Asia.

Our reputation can be verified with independent companies like for example our Ebay store, where each buyer has the possibility to leave an objective evaluation on the seller. It is shown that for criteria such as: object conforming to description, communication, delivery time, shipping and delivery costs, we obtain practically the perfect score and this for almost 20 years! You can also check out our Facebook page and the reviews left by hundreds of customers.

The pre-order system, stay alert!

Like you, we are consumers who buy on the internet, if online shopping has been considerably secure in recent years, our sector with its inevitable principle of pre-ordering means more than ever to turn to a serious company which has proven itself on the net. For some pre-orders, it is necessary to wait more than a year before its physical availability on the market!
Many competing sites will ask you for an advance payment or a percentage, for example 50% of the amount of the pre-order. Above 15% is already too much! Ask yourself if this abusive request for payment in advance is not a step on the part of the seller to obtain short-term liquidity in order to make the survival of a lame company or already in suspension of payments / Judicial liquidation.

Many websites can help you to check the status of a company, consult its balance sheets, ... for example: http://www.societe.com/
A company that does not publish its balance sheets should already put you in doubt.
La cité des nuages sprl publishes all of its balance sheets (mandatory for Belgium), they are freely available on the website of the National Bank of Belgium.

What risk could you incur if you paid a deposit or the whole amount of a pre-order?

The risk is simple and real, the total loss of your money paid to the seller.
Our company will generally limit the request for a deposit for a pre-order to 10% of its selling price when it is greater than 100.00 EUR.


Website : www.lacitedesnuages.be
Managing company : La cité des nuages sprl
Creation : June2004
Customer support : see our help page

Return products:

La Cité des Nuages sprl
(Service Retours Clients)
Drève de l'Infante, 29A2
1410   Waterloo

Social address :

La Cité des Nuages sprl
Drève de l'Infante, 29A2
1410   Waterloo