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About us

Welcome to La Cité des Nuages

Since our launch in the summer of 2004, La Cité des Nuages has established itself as a benchmark in the online commerce sector, especially for the sale of licensed merchandise. Our website, www.lacitedesnuages.be, was among the first to offer such a diverse range of products. Today, we are proud to be a leader in Europe, supported by a team of over 15 passionate employees dedicated to providing the best possible service to our customers.

Physical Expansion

In December 2019, we took a significant step by opening our first physical store in Waterloo, Belgium. Spanning two floors and over 250 square meters, this space allows us to showcase and share our passion for collectibles and merchandise.

Logistical Evolution

The summer of 2023 marked a significant turning point with the move of our logistics operations to a new warehouse over 1000 square meters in size, enabling us to better meet increasing demand.

Partnerships and Authenticity

We collaborate with hundreds of globally recognized brands, studios, and publishers, ensuring the authenticity and quality of our products. Most of our items are imported directly from manufacturers or official distributors in Europe, the USA, and Asia.

Reliability and Transparency

Our reputation is well-established and verifiable. On our eBay store, customers can leave objective reviews, where we have excelled in all criteria for nearly twenty years. You can also visit our Facebook page and read our Google reviews for more customer testimonials.

Pre-Order System, Stay Alert!

Like you, we are consumers who shop online. While online shopping has become much safer in recent years, our sector inevitably involves pre-orders, making it more important than ever to deal with a reputable company. For some pre-orders, you may need to wait more than a year before the product is physically available on the market!

Many competitors might ask for full payment upfront, offer payment plans to cover the total over several months, or require a significant deposit of more than 20% of the pre-order amount. Anything over 15% is already too much! Consider whether such excessive upfront payment demands might be an attempt by the seller to obtain short-term liquidity to keep a struggling business afloat or even one close to bankruptcy.

Security and Guarantees

Always check the status and financial health of any company before engaging with them. Our financial statements, mandatory for companies in Belgium, are published and freely accessible on the website of the National Bank of Belgium.

What risks could you face if you've paid a deposit or the full amount on a pre-order?

The risk is simple and real: the total loss of your money paid to the seller. Our company typically limits the deposit request for a pre-order to between 10 and 15% of the sales price.

We also refund this deposit if the pre-order is excessively delayed beyond its scheduled release date and upon your request.

Contact Us

For any inquiries or assistance needed, our customer service team is at your disposal. Visit our help page for more information.

Our Addresses

Store Address: La Cité des Nuages, Rue François Libert, 25A, 1410 Waterloo, Belgium

Corporate and Returns Address: La Cité des Nuages SRL, Drève de l'Infante, 27A, 1410 Waterloo, Belgium

Thank you for choosing La Cité des Nuages for your purchases of licensed products and collectibles. We look forward to continuing to share our passion with you.