Frequently asked questions - FAQ
Results for "the deposits"
The products we offer are generally collectibles made in very limited quantities. This limitation, which is characterized for some products by a unique numbering, is determined by the request submitted during the period of preorders to manufacturers and / or distributors. In order to guarantee the validity of your commitment, a deposit is requested. It involves a firm commitment from both parties. Consequently, the obligation to buy for the consumer and the obligation to supply the goods for the vendor. There is no possibility of cancelation and the consumer may be ordered to pay damages if he cancels. The vendor himself cannot change his mind, even by refunded the deposit to the consumer.
If you do not agree with this firm commitment, please do not preorder. If the entire production for a product is not preordered before it becomes available on the market, you will be able to purchase it in stock.
A deposit generally of 10% of the sale price is required in order to validate your preorder. The amount of the deposit paid and the balance due are shown in your account in the “my preorders” section.
The amount of the deposit requested, as well as the balance due, are clearly indicated on the product sheet concerned.
This deposit paid will of course be deducted from your total when you receive the balance to be paid for your preorder arrived in stock.
If you should decide to cancel a preorder with a deposit, this cancellation means the loss of this deposit.
Your preorders are, on our side, validated with distributors, and or manufacturers, for which generally a larger deposit is invoiced to us. In order to maintain our good commercial relations it is generally not possible for us to cancel the order with them. This deposit covers, among other things, administration fees, commissions on payments received, storage costs, etc.
It happens that certain preorders take very significant delays in production resulting in a release much later than initially planned, in this case and if you request it, we can grant the refund of your deposit. The product must not be in stock or arriving. The delay must be at least more than 2 quarters out of the quarter communicated to you at the time of your order.
The estimated date indicated when you make your preorder is estimated for the 1st quarter xxxx, if in the 3rd quarter of the year in question the product is still not in confirmed arrival or in stock and therefore is still in preorder, you can request a refund of your deposit from our support. Attention your cancellation implies the loss of the rights and conditions that you had on the preorder, it will not be possible then if change of mind to restore the preorders to the previous conditions. You will still be able to place an order for the product in question if it is still available but under the new conditions displayed (price). Thank you for approaching our customer service.
How to cancel a preorder?
To cancel a preorder that you have placed, log into your “my preorders”. Click on the cross (cancel the preorder) present next to your preorder, a confirmation will be requested. This operation is irreversible, in the case where a deposit is related to this preorder this deposit is lost (see also section The deposits).
If you have paid the full amount of the free preorder without a deposit that you cancel, the amount will be refunded.
If you have paid the full amount of the preorder with a deposit that you cancel, the amount will be refunded deducted from the legal deposit.