Frequently asked questions - FAQ
Payment methods available
Bank card (VISA,...)
Pay by credit card, VISA, Master Card, American Express, Bancontact Mister Cash, Maestro,...
A method of payment in installments is available with PayPal:
How do I pay in 4X? Simply choose to pay with PayPal when shopping online, log in to your PayPal account, and you'll see a Pay in 4X option, if you're eligible and that purchase is eligible.
From €100 payment x2 or x3 with Alma
Spread the payment of your order over 2 or 3 months.
To date, the Alma solution is available for our customers based in these countries:
France, Belgium, Germany, Spain, Italy, Austria, Ireland, Luxembourg and the Netherlands.
Convenient and secure payment method. With the possibility of making it online through your bank, the European transfer with the IBAN code is a good alternative if you do not have the possibility of obtaining a credit card. It is 100% secure,
For transfers made outside the EU, the bank fees claimed by your bank are your responsibility. Please be sure to ask your bank to credit our account with the sum corresponding to the total amount to be paid.
Account name: la cite des nuages sprl
Account number: 001-4279341-68
Please note this is not an immediate payment, there is a delay of approximately 2 working days for our account to be credited.
How to use a coupon code ?
Simply in your cart click on “Do you have a promo code?” and enter the code. If it does not work, make sure it is still valid and that you respect the conditions associated with the offer. If it still does not work you can contact our support or on our live chat.
Price including VAT and without VAT
For orders delivered within the European Union, all orders placed on our site include the VAT linked to your country of delivery. The selling price associated with the VAT of your country is displayed correctly from the moment you have registered your delivery address in your account. You do not pay any taxes or customs fees when your order arrives in your country of delivery.
For orders delivered outside the European Union there will be no VAT charged, you are likely to have to pay taxes to customs in your country upon arrival of your order in your country of delivery. The sale price without tax associated with your country of delivery is displayed correctly from the moment you have registered your delivery address in your account.
Are you having a problem with your payment?
Please verify that all information is correct. Also check that your account balance is sufficient. If the problem persists, we suggest that you contact your card issuer or opt for another payment method. You can also contact our support or on our live chat.