Frequently asked questions - FAQ
To track your order you have received an e-mail with the information, and for some shipments an SMS, the tracking is also available in your customer account and you can also find it by entering the tracking number and your postal code in the table below or on this page:
Problem with my delivery address (Your address is incomplete, please update it.), what should I do?
You may encounter an error with your delivery address already registered.
The website then tells you: "your address is incomplete, please update it." when validating your order in the basket.
This error comes from a new restriction imposed by Bpost and Colissimo limiting the number of characters for a home delivery address to 40 characters and 8 characters for the additional address.
Please modify your address accordingly, using abbreviations if necessary.
If you still have a problem, do not hesitate to contact our support, who will take care of the modifications for you to solve this problem.
Didn't receive a confirmed shipped order?
We send you an email when your order is sent, you can track the parcel by clicking on the tracking link, this link is also present in your account.
You will also receive emails from the carrier who took charge of your order, but also SMS, these services vary depending on the carrier selected.
If you notice a problem with the delivery tracking, log into your account, select the order concerned in your account and contact us using the form at the end of the page. After investigation with the carrier we will get back to you with the solution.
You can also contact us through this form.
What is the delivery time?
Your order in stock will be sent by our logistics department within 24 to 48 hours after receipt of your payment, except in exceptional cases.
A shipped order is delivered quickly in Europe, depending on the country and the shipping method chosen, you will usually receive your order between 1 to 5 working days after it has been shipped.
Outside Europe, the delay varies between one to 4 weeks.
For the items offered in “preorder” you will find all the information in our dedicated section.
For items offered "on order", here is the dedicated section.
Shipping Rates (Worldwide)
We ship worldwide. Several shipping methods are offered.
You can perform a test order with your delivery address filled in to obtain the amount of your shipping costs.
Here is a complete list of shipping methods and shipping costs including insurance: