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14-day right of withdrawal

Satisfied or refunded

14-day right to withdrawal

Any European buyer (UE) has a withdrawal period of 14 calendar days from the day after the day of delivery of his purchase.

The existence of a consumer right to withdrawal is subject to the conditions of Articles 46 and 47 of the Law of April 6, 2010 on market practices and consumer protection. Any exercise of the right of withdrawal must be reported in advance to the company SPRL La Cité des Nuages using this form by selecting the subject "withdrawal".

or by mail:

La Cité des Nuages sprl
Drève de l'Infante, 29A2
1410 Waterloo

Here is the form to fill in. You can send it to us completed by post or on the online form, subject "withdrawal".
(Please complete and return this form only if you wish to withdraw from the contract)

"- For the attention of Cité des Nuages ??sprl, Drève de l'Infante, 29A2, 1410 Waterloo. www.lacitedesnuages.be:

- I / We (*) notify you / notify (*) hereby my / our (*) withdrawal from the contract for the sale of the property below

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only if this form is notified on paper)

- Date

(*) Delete the unnecessary mention. "

The user thus has a withdrawal period of 14 calendar days to return one or all of the items ordered to us. The shipping costs of the return package are the responsibility of the buyer except in the case of a non-conforming product or an error in the references delivered. In this case, the package will be collected by a carrier at our cost.