Frequently asked questions - FAQ
Customs or import charges
Customs or import fees?
No bad surprise! If your delivery address is located in a country of the European Union (France, Belgium, Germany, ...), you will obviously not pay any customs or import fees on delivery for purchases made on our site. . More information on the EU website.
This measure concerns all purchases you make outside the European Union, on Chinese, American, English, Japanese, etc. web shops. All purchases you make on these web shops are subject to the VAT in force in your country of delivery but also import duties and handling fees. You must pay these amounts upon delivery of your package or directly to the merchant if they have registered with the European Union's IOSS service.
If your delivery address is in a country outside the EU (Asia, USA, Switzerland, ...), customs and import charges are possible. We are not responsible for these taxes and we cannot tell you the amount.