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Frequently asked questions - FAQ

Delivery

Didn't receive a confirmed shipped order?

We send you an email when your order is sent, you can track the parcel by clicking on the tracking link, this link is also present in your account.

You will also receive emails from the carrier who took charge of your order, but also SMS, these services vary depending on the carrier selected.

If you notice a problem with the delivery tracking, log into your account, select the order concerned in your account and contact us using the form at the end of the page. After investigation with the carrier we will get back to you with the solution.

You can also contact us through this form.

What is the delivery time?

Your order in stock will be sent by our logistics department within 24 to 48 hours after receipt of your payment, except in exceptional cases.

A shipped order is delivered quickly in Europe, depending on the country and the shipping method chosen, you will usually receive your order between 1 to 5 working days after it has been shipped.

Outside Europe, the delay varies between one to 4 weeks.

For the items offered in “pre-order” you will find all the information in our dedicated section.

For items offered "on order", here is the dedicated section.

How much does a shipment cost to Belgium?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

DPD Pickup (direct delivery to a DPD Pickup relay point): € 3.90
BPOST Pick-up (Delivery to a collection point or a parcel distributor (Bpack 24/7)): € 3.99
BPOST Home (Home delivery): € 4.90
DPD Home (Home delivery): € 5.90

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to France métropolitaine?

Nous proposons plusieurs méthodes d’expédition. Vous pouvez effectuer un test de commande afin d'obtenir le montant du frais d'envoi.

Chronopost (Livraison à domicile): 7,90€
Colissimo (Livraison à domicile): 7,90€ jusqu’à deux kilos. Au-dessus en fonction du poids.
Chronopost Pickup (une livraison directe dans un point relais Pickup Chronopost) : 7,90€ jusqu’à 3 kilos

Pour la Corse

Colissimo (Livraison à domicile): 7,90€ jusqu’à deux kilos. Au-dessus en fonction du poids.

*Ces tarifs sont communiqués à titre indicatif, ils peuvent varier en fonction des indexations, de la nature de votre commande, le prix définitif est le prix visible dans votre panier lorsque vous confirmez votre commande. L’assurance est comprise.

How much does a shipment cost to Germany?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

DPD Pickup (direct delivery to a DPD Pickup relay point): € 6,00 (0 to 3 kilos) € 6,90 (3 to 10 kilos) € 7,50 (10 to 20 kilos)
BPOST Home (Home delivery): starts at € 7.95
DPD Home (Home delivery): € 7.90 flat rate

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Luxembourg, The Netherlands?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

DPD Pickup (direct delivery to a DPD Pickup relay point): starts at  € 5,90
BPOST Home (Home delivery): starts at € 6.90
DPD Home (Home delivery): € 7.90 flat rate

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Spain?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

DPD Pickup (direct delivery to a DPD Pickup relay point): starts at  € 9,90
BPOST Home (Home delivery): starts at € 16.18
DPD Home (Home delivery): € 24.00 flat rate

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Italy?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

DPD Home (Home delivery): € 15.00 flat rate
BPOST Home (Home delivery): starts at € 15.00

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Austria?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

DPD Pickup (direct delivery to a DPD Pickup relay point): starts at  € 7,00
DPD Home (Home delivery): € 14.00 flat rate
BPOST Home (Home delivery): starts at € 15.90

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Switzerland?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

BPOST Home (Home delivery): starts at € 18.00 (0 to 1 kilos)
€ 19.00 (1 to 2 kilos)
€ 21.00 (2 to 3 kilos)
€ 22.00 (3 to 4 kilos)
€ 25.00 (4 to 6 kilos)
€ 28.00 (6 to 8 kilos)
...

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Greek?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

DPD Home (Home delivery): € 49.00 flat rate
BPOST Home (Home delivery): starts at € 29.90

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Portugal?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

DPD Pickup (direct delivery to a DPD Pickup relay point): starts at  € 9,95
DPD Home (Home delivery): € 14.00 flat rate
BPOST Home (Home delivery): starts at € 29.90

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Japan?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

BPOST Home (Home delivery): starts at € 25.50 (0 to 1 kilos)
€ 29.00 (1 to 2 kilos)
€ 31.00 (2 to 3 kilos)
€ 34.50 (3 to 4 kilos)
€ 38.00 (4 to 5 kilos)
€ 41.00 (5 to 6 kilos)
€ 44.50 (6 to 7 kilos)
€ 48.00 (7 to 8 kilos)
€ 51.00 (8 to 9 kilos)
€ 55.00 (9 to 10 kilos)
€ 66.00 (10 to 15 kilos)
€ 82.00 (15 to 20 kilos)
...

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Bosnia-Herzegovina, Bulgaria, Croatia, Finland, Portugal, Romania?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

BPOST Home (Home delivery): starts at € 19.36 
DPD Home (Home delivery): € 29.90 flat rate

DPD Pickup (direct delivery to a DPD Pickup relay point): 

For Croatia starts at € 8,85
For Finland starts at € 12.43

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Sweden, Slovenia, Slovakia, Czech Republic, Poland, Lithuania, Latvia, Hungary, Estonia?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

DPD Pickup (direct delivery to a DPD Pickup relay point): starts at  € 7,90
BPOST Home (Home delivery): starts at € 16.95 
DPD Home (Home delivery): € 19.00 flat rate

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to the USA (United States of America)?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

BPOST Home (Home delivery): starts at € 12.00 (0 to 1 kilos)
€ 17.00 (1 to 2 kilos)
€ 20.00 (2 to 3 kilos)
€ 25.00 (3 to 4 kilos)
€ 30.00 (4 to 5 kilos)
€ 34.00 (5 to 6 kilos)
...

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to the United Kingdom?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

BPOST Home (Home delivery): starts at € 12.40

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Colombia, Peru, Saudi Arabia, United Arab Emirates, French Guiana, Israel, Kuwait, Morocco, Qatar?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

BPOST Home (Home delivery): starts at € 25.00 (0 to 1 kilos)
€ 30.00 (1 to 2 kilos)
€ 33.00 (2 to 3 kilos)
€ 38.00 (3 to 4 kilos)
€ 45.00 (4 to 5 kilos)
€ 53.00 (5 to 6 kilos)
€ 61.00 (6 to 7 kilos)
€ 69.00 (7 to 8 kilos)
€ 76.00 (8 to 9 kilos)
€ 84.00 (9 to 10 kilos)
€ 110.00 (10 to 15 kilos)
€ 150.00 (15 to 20 kilos)
...

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Norway?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

BPOST Home (Home delivery): starts at € 23.50 (0 to 1 kilos)
€ 24.00 (1 to 2 kilos)
€ 24.50 (2 to 3 kilos)
€ 25.50 (3 to 4 kilos)
€ 25.75 (4 to 5 kilos)
€ 26.50 (5 to 6 kilos)
...

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Canada?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

BPOST Home (Home delivery): starts at € 18.50 (0 to 1 kilos)
€ 21.00 (1 to 2 kilos)
€ 23.00 (2 to 4 kilos)
€ 25.00 (4 to 5 kilos)
€ 27.00 (5 to 6 kilos)
€ 30.00 (6 to 8 kilos)
...

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Turkey?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

BPOST Home (Home delivery): starts at € 17.00 (0 to 1 kilos)
€ 19.00 (1 to 2 kilos)
€ 21.00 (2 to 3 kilos)
€ 23.00 (3 to 4 kilos)
€ 25.00 (4 to 5 kilos)
€ 28.00 (5 to 6 kilos)
€ 30.00 (6 to 7 kilos)
€ 32.00 (7 to 8 kilos)
€ 34.00 (8 to 9 kilos)
€ 37.00 (9 to 10 kilos)
€ 44.00 (10 to 15 kilos)
€ 55.00 (15 to 20 kilos)
...

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Australia?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

BPOST Home (Home delivery): starts at € 21.00 (0 to 1 kilos)

€ 28.90 (1 to 2 kilos)
€ 35.00 (2 to 3 kilos)
€ 43.00 (3 to 4 kilos)
€ 52.00 (4 to 5 kilos)
€ 60.00 (5 to 6 kilos)
€ 68.00 (6 to 7 kilos)
€ 76.00 (7 to 8 kilos)
€ 84.00 (8 to 9 kilos)
€ 93.00 (9 to 10 kilos)
€ 120.00 (10 to 15 kilos)
€ 162.00 (15 to 20 kilos)
...

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Russia?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

BPOST Home (Home delivery): starts at € 27.30 (0 to 1 kilos)
€ 29.30 (1 to 2 kilos)
€ 30.70 (2 to 3 kilos)
€ 32.70 (3 to 4 kilos)
€ 35.00 (4 to 5 kilos)
€ 37.00 (5 to 6 kilos)
€ 39.00 (6 to 7 kilos)
€ 41.00 (7 to 8 kilos)
€ 43.00 (8 to 9 kilos)
€ 45.00 (9 to 10 kilos)
€ 50.00 (10 to 15 kilos)
€ 62.00 (15 to 20 kilos)
...

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to China?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

BPOST Home (Home delivery): starts at € 26.00 (0 to 1 kilos)
€ 29.00 (1 to 2 kilos)
€ 31.00 (2 to 3 kilos)
€ 34.00 (3 to 4 kilos)
€ 37.00 (4 to 5 kilos)
€ 40.00 (5 to 6 kilos)
€ 43.00 (6 to 7 kilos)
€ 46.00 (7 to 8 kilos)
€ 49.00 (8 to 9 kilos)
€ 52.00 (9 to 10 kilos)
€ 60.00 (10 to 15 kilos)
€ 77.00 (15 to 20 kilos)
...

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Thailand?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

BPOST Home (Home delivery): starts at € 27.00 (0 to 1 kilos)
€ 30.00 (1 to 2 kilos)
€ 33.00 (2 to 3 kilos)
€ 36.00 (3 to 4 kilos)
€ 39.00 (4 to 5 kilos)
€ 43.00 (5 to 6 kilos)
€ 46.00 (6 to 7 kilos)
€ 50.00 (7 to 8 kilos)
€ 53.00 (8 to 9 kilos)
€ 57.00 (9 to 10 kilos)
€ 70.00 (10 to 15 kilos)
€ 90.00 (15 to 20 kilos)
...

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.

How much does a shipment cost to Taiwan?

We offer several shipping methods. You can carry out a test order in order to get the amount of the shipping costs.

BPOST Home (Home delivery): starts at € 26.00 (0 to 1 kilos)
€ 29.00 (1 to 2 kilos)
€ 32.00 (2 to 3 kilos)
€ 35.00 (3 to 4 kilos)
€ 39.00 (4 to 5 kilos)
€ 42.00 (5 to 6 kilos)
€ 45.00 (6 to 7 kilos)
€ 49.00 (7 to 8 kilos)
€ 52.00 (8 to 9 kilos)
€ 56.00 (9 to 10 kilos)
€ 67.00 (10 to 15 kilos)
€ 84.00 (15 to 20 kilos)
...

* These prices are given as an indication, they can vary according to the indexations, the nature of your order, the final price is the price shown in your basket when you confirm your order. Insurance is included.