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Frequently asked questions - FAQ


Store information

Come and discover our first store in Waterloo (Belgium), two floors and 250m2 of pleasure for your eyes. It is located rue François Libert 25A in 1410 Waterloo - Belgium. The store is open Tuesday to Saturday from 10 a.m. to 6.30 p.m. It is located in the Proxy Delhaize car park in front of the town hall, to the right of the Casa. Parking is free in Waterloo.

Collect an order made on our online shop

A pickup order option at the store is available for our customers in Belgium, this delivery option automatically results in your order being sent to our store.

If your order is in stock it will be available in our store approximately 1 to 2 working days after your order has been placed. You will receive an email when your selection is physically present in the store, please wait until you receive this email. The in-store availability information for pick-up will also be indicated in the new status of your order in your account. As long as you have not received this email and the indication in your account, the order is still in the depot being repatriated to the store.

Please note that after receipt of this email, your order will be available 7 days at the store. For reasons of limited space we are unable to extend this period. After this period, the order will be canceled and returned to the warehouses. If you have a problem, need additional time, thank you for contacting our support.

For the moment the payment of the order is made online on our site with the different payment options that we offer;

Bank transfer
Visa, MasterCard, ...

Virtual tour of our store

On this link you can take a virtual tour of our store in Waterloo.